Legal information
Booking and cancellation policy
Last updated 1 October 2026
A slot request is pending until Fresh Start Cleaning confirms it. Where enabled, a successful £1 online deposit confirms an available booking. Failed or abandoned payments do not confirm a booking. The remaining amount is normally due after the clean unless another arrangement is agreed.
Please provide safe access, running water and electricity, and tell us about hazards, fragile items, pets or access issues. You may cancel or rearrange without a cancellation fee by giving at least 24 hours’ notice. A £10 late-cancellation fee may apply if less than 24 hours’ notice is given or nobody is available to provide access at the agreed time. We may waive the fee in genuine exceptional circumstances. We may reschedule for illness, unsafe conditions or circumstances outside reasonable control.
Contact
Fresh Start Cleaning, Liverpool & surrounding areas
Email: Cleanfreshstart959@gmail.com
Phone: 07757 280630
These general documents are a practical starting point, not legal advice. Update them to reflect your exact cancellation rules, data retention, insurer requirements and any analytics or email providers you enable.
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